Contact Us

If you would like to place an order, have a question about our products or simply would like a bit of advice we are always happy to help. We like to see ourselves as helpful and very friendly bunch of people.

The fastest way to reach us is by email at the address penpals (at) We typically respond within 12 hours during working days. You can also chat with us online using the chat ink on the bottom of any page.

Email: penpals (at) (fastest response)

Telephone:  914.520.0311

Opening Times: 9am - 5pm EST, Monday - Friday