DO YOU SHIP TO HAWAII AND ALASKA?
No. We only ship within mainland US at the moment. However, for our Hawaiian and Alaskan shoppers, we can ship your orders free to a US location where you can then arrange forwarding to your destination.
DO YOU SHIP OUTSIDE THE US?
No, we don't at the moment.
WHAT ARE YOUR RETURNS GUARANTEE POLICY?
We offer a 30 day refund guarantee and you can return your product within 30 days of your original purchase for the full cost you paid for the product. All we ask is that you contact us at penpals@joibeautyofficial.com for your detailed return instructions, you kindly tell us your reason for returning and also to return in its original unused condition. You can view full details of our Returns Policy in our Terms of Service here.
DO YOU OFFER WARRANTY ON MY PURCHASE?
Yes. We offer you an extended 12 months warranty period from the date of your original purchase during which time we will replace any faulty product free of charge. You can view full details of our Warranty Policy in our Terms of Service here.
HOW LONG IS SHIPPING?
We aim to ship your order within 1 working day from your order date. We use standard ground shipping, and depending on where you live, delivery can take 3 – 5 days.
WHEN ARE YOU LAUNCHING YOUR NEXT PRODUCT?
We are first and foremost innovators, and we always have our hands in the creation of the next exciting makeup tool. Stay in the know by signing up to our exclusive list below and we will keep you informed.