• We prepare and ship all orders received by 1pm EST on the same day.
  • All US orders ship by trackable next day service with tracking provided for your convenience
  • We only charge one shipping fee where applicable regardless of your order size
  • We offer optional timed expedited delivery options which can be selected from the payment page. Applicable costs are displayed and you may select your preferred option. 
  • You may request cancellation of your order by contacting us on via email on penpals@joibeautyofficial.com or chat with us via our online chat app. We will advise if too late to cancel or cancel and send you confirmation if the order has not been processed.
  • You may return your items within 30 days of order for a full refund. If you wish to return your order, please contact us via the contact form, our online chat app or email at penpals@joibeautyofficial.com for full a Return Authorisation Number and return instructions. Please do not return your items to us without contacting us first.
  • Should you have any question or issue regarding your order, please contact us via our contact form or send us an email at penpals@joibeautyofficial.com